Effective Date: 12 September 2026

MM Travel Agency (M) Sdn Bhd (“MM Travel Agency”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, contact us, make a booking enquiry, rent a vehicle, or otherwise interact with our services.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

MM Travel Agency (M) Sdn Bhd
Business Name: MM Travel Agency
Company Registration No.: 1485825-U
Phone: +6013-989 8443
Email: mmcarrental88@gmail.com
Address: Lot 16056, Lorong 3, Taman Alam Shah, 41050 Klang, Selangor.

For the purposes of applicable personal data protection laws, MM Travel Agency (M) Sdn Bhd is the party responsible for the personal data described in this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

A. Contact and Enquiry Information

• Name;
• Email address;
• Phone number;
• Preferred contact method; and
• Details provided in enquiries or messages.

B. Booking and Rental Information

• Booking dates and times;
• Preferred vehicle;
• Rental duration;
• Pick-up and return locations;
• Delivery or collection details;
• Rental preferences; and
• Other information required to arrange the rental.

C. Verification and Rental Documentation

Where necessary for rental verification, compliance, insurance, or operational purposes, we may collect:

• Identity card or passport details;
• Driving licence details;
• Additional driver information;
• Proof of address or other verification documents; and
• Other information reasonably required for the rental transaction.

We will seek to limit the collection of personal data to information that is reasonably necessary for the relevant purpose.

D. Payment and Transaction Information

We may collect information relating to payments, deposits, invoices, refunds, and rental charges.

Where payment is processed through a third-party payment provider, payment card details may be handled directly by that provider in accordance with its own privacy policy and security practices.

E. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Website usage information;
• Referring pages; and
• Cookies or similar technologies, where used.

3. How We Collect Personal Data

We may collect personal data through:

• Our website contact or enquiry forms;
• Booking and reservation forms;
• Phone calls, WhatsApp, email, or other communication channels;
• In-person interactions;
• Rental agreements and related documents;
• Payment and transaction processes;
• Third-party service providers acting on our behalf; and
• Other lawful sources, where applicable.

4. Purposes of Collecting and Using Personal Data

We may collect, use, process, and disclose personal data for the following purposes:

• To respond to enquiries and requests;
• To process and manage vehicle rental bookings;
• To verify customer identity, eligibility, and rental requirements;
• To prepare rental agreements, quotations, invoices, and related documents;
• To arrange vehicle delivery, collection, and handover;
• To process payments, deposits, refunds, and other transactions;
• To provide customer support and respond to service-related matters;
• To manage vehicle maintenance, damage reports, accidents, and insurance-related processes;
• To comply with applicable laws, regulations, court orders, or lawful requests;
• To prevent fraud, misuse, unauthorised use, or other unlawful activities;
• To maintain business, accounting, operational, and administrative records;
• To improve our website, services, and customer experience; and
• To send marketing, promotional, or service updates where permitted by law and, where required, with your consent.

5. Disclosure of Personal Data

We may disclose personal data, where reasonably necessary and permitted by applicable law, to:

• Our employees, authorised personnel, and service providers;
• Vehicle maintenance, repair, recovery, or roadside assistance providers;
• Insurance companies, insurance representatives, or claims-related parties;
• Payment processors, banks, and financial service providers;
• IT, website hosting, cloud storage, and technical service providers;
• Professional advisers, auditors, and legal representatives;
• Government authorities, law enforcement agencies, or regulatory bodies where required or permitted by law; and
• Other parties where you have provided consent or disclosure is otherwise permitted by applicable law.

We do not sell your personal data as a business practice.

6. Cross-Border Transfer of Personal Data

Where necessary for the operation of our business, we may transfer or allow access to personal data outside Malaysia, including where our service providers use overseas servers or systems.

Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with relevant personal data protection requirements.

7. Protection of Personal Data

We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including business, contractual, accounting, legal, regulatory, dispute-resolution, and record-keeping requirements.

When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymise it, where appropriate and permitted by applicable law.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Enable essential website functions;
• Improve website performance and user experience;
• Understand website traffic and usage; and
• Support analytics or other website features, where implemented.

You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect website functionality.

Where third-party analytics, advertising, or other tracking technologies are used, additional information may be provided through relevant cookie notices or third-party privacy policies.

10. Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send service updates, promotions, offers, or other marketing communications.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may opt out of receiving marketing communications by contacting us or using the unsubscribe option provided, where available.

Please note that you may still receive essential communications relating to your bookings, transactions, or services.

11. Your Rights and Choices

Subject to applicable laws and any relevant conditions or exceptions, you may have the right to:

• Request access to personal data held by us;
• Request correction of inaccurate, incomplete, or outdated personal data;
• Withdraw consent for certain processing activities, where applicable;
• Request that we stop using personal data for direct marketing purposes; and
• Raise questions or complaints regarding our handling of personal data.

Requests may be subject to applicable legal requirements, verification procedures, and reasonable administrative charges where permitted by law.

Withdrawal of consent may affect our ability to provide certain services, process bookings, or fulfil contractual or legal obligations.

12. Accuracy of Personal Data

You are responsible for providing personal data that is accurate, complete, and up to date.

Please inform us if any information you have provided changes or is inaccurate, so that we can make reasonable efforts to update our records.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing personal data.

14. Children's Privacy

Our services are not intended to knowingly collect personal data from children without appropriate consent or authorisation where required by law.

If we become aware that personal data has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

16. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact us:

MM Travel Agency (M) Sdn Bhd
Business Name: MM Travel Agency
Company Registration No.: 1485825-U
Phone: +6013-989 8443
Email: mmcarrental88@gmail.com
Address: Lot 16056, Lorong 3, Taman Alam Shah, 41050 Klang, Selangor.

We will review and respond to your request within a reasonable period, subject to applicable laws and verification requirements.